Refund & Return Policy – Zamzamzon

Last updated: [01 Jan 2026]

Thank you for shopping with Zamzamzam
We aim to provide a smooth and reliable online shopping experience.
This Refund Policy explains when and how you can request returns, replacements, or refunds according to common eCommerce practices in Bangladesh.

1. Eligibility for Return / Replacement

You may request a return or replacement if:

• You received a wrong product
• You received a damaged or defective product
• The product is missing parts or is not as described
• You received an expired or low-quality product (for applicable categories)

Conditions:

• You must request a return within 3 days of receiving the product.
• Product must be unused, undamaged, and in original packaging.
• Proof of purchase (order ID, invoice, or payment receipt) is required.
• Clear photos or videos must be provided as evidence.

2. Non-Returnable Items

Some items cannot be returned or refunded:

• Digital products or downloadable items
• Gift cards or vouchers
• Personal care items (e.g., cosmetics, perfume, undergarments)
• Food, medicine, or items with hygiene sensitivity
• Items damaged due to misuse by the customer
• Products sold under “Clearance” or “Non-Refundable” tags

3. Refund Policy

When you will get a refund
A refund is issued only if:

• The product cannot be replaced
• A wrong or damaged item was delivered
• The seller fails to deliver the product
• Payment was deducted but no order was created

Refund method & time

Refunds are issued using the same payment method used at purchase:

• bKash / Nagad / Rocket: 3–7 business days
• Bank Transfer: 5–10 business days
• Cash on Delivery: Refund will be issued as mobile banking payment

Refund processing time may vary based on bank or payment gateway.

4. Return Shipping Cost

• If the mistake is from our side (wrong, damaged, faulty item),
  we will cover the return shipping cost.
• If the customer changes their mind or orders by mistake,
  return shipping cost must be paid by the customer.

5. Order Cancellation

Before Shipment

You can cancel the order any time before it is shipped.

After Shipment

Once the order is shipped, cancellation may not be possible.
In that case, you must follow the return policy.

Replacement Policy

• Replacement is provided only for identical items (same model, same color).
• Replacement is subject to stock availability.
• If a replacement is not possible, a refund will be issued.

7. How to Request a Return / Refund

To request a return, replacement, or refund:

Contact us at contact@zamzamzon.com

Provide:

• Order ID
• Mobile number
• Reason for return
• Photos/videos as proof

Our team will review and contact you within 24–48 hours.

8. Contact Information

If you have questions about our Privacy Policy, please contact:

Zamzamzon
Email: info@zamzamzon.com
Phone: +8801328842226

Address:

TECHNO ELECTRIC
Holding Number: 365/321, Kanosgari, Sherpur Road, Bogura